Studio Liora – Return & Refund Policy

At Studio Liora, we take great care to ensure every piece reaches you in perfect condition. Returns and replacements are only accepted in case of damage and must meet the conditions mentioned below.

1. Replacement & Store Credit Policy (Faulty Products Only)

We take great care in ensuring that all our jewellery products are delivered in perfect condition. However, in the rare event that you receive a faulty or damaged product, please notify us within 48 hours of delivery.

To be eligible for a replacement:

The product must be unused, unworn, and in its original packaging.
An unboxing video clearly showing the issue must be shared with us.
Replacement requests raised without an unboxing video may not be accepted.

Once the issue is verified, we will initiate a replacement for the same product, subject to availability.

If the product is unavailable or sold out:

A store credit of the same value will be issued.
Store credit will be valid for 6 months from the approval date.
Store credit is non-transferable, non-refundable, and cannot be exchanged for cash.

Important Notes:

Minor variations in colour, texture, or finish are natural characteristics of handcrafted jewellery and will not be considered defects.
Products purchased during sales, offers, or exhibitions are not eligible for refunds and will be covered only under this replacement/store credit policy.
Shipping charges are non-refundable.

Multiple Products in One Order

If you ordered multiple items, only the damaged item will be eligible for replacement.

Timeline

Once the damaged product reaches us and is approved, a replacement or store credit of the same value will be issued within 7 working days.

2. Reverse Pickup Conditions

Please ensure availability for pickup once your request is accepted.
If calls from the delivery partner go unanswered or pickup fails due to unavailability, the process will need to be re-initiated.
Certain pin codes may not be reverse-serviceable. In such cases, you may be asked to courier the product back using an alternate service.

3. Non-Eligible Scenarios

The following cannot be returned, replaced, or refunded:

Dislike or change of mind.
Used products or items without original tags.
Single items from a combo or gift box.
Products purchased during sales, promotions, offers, clearance, or special schemes.
Any request placed after the 48-hour window.

5. Order-Level Processing

All approvals of return or replacement are processed at the order level, not item-by-item, except in the case of a single damaged piece in a multi-item order.

6. Cancellation Policy

Orders can be cancelled within 24 hours of placing the order, provided the order has not been shipped or processed.

To request a cancellation, please contact us within 24 hours with your order number and registered contact details.

Important Points:

Orders that have already been processed, packed, or shipped cannot be cancelled.
Once an order is shipped, it will not be eligible for cancellation.
Refunds for successfully cancelled orders will be processed to the original mode of payment within 5–7 business days.

Exceptions: